All of us, at some point, have suffered a situation where we doubt a specific topic; the information on the internet is not accurate enough, and hiring a specialist to answer that doubt would be too expensive! There are websites like JustAnswer; however, like any other platform, it has flaws and not-so-positive aspects.
For that reason, it is quite normal when people want to cancel their subscriptions and do not know how to do it.
Is there more than one method to unsubscribe from JustAnswer?
Unsubscribing from JustAnswer can be one of the wisest decisions when you are no longer satisfied with the service. There are four fairly simple, no-hassle methods to unsubscribe.
Within the account
Unsubscribing on the website is the most commonly used and easiest method.
All you need to do is log in to your JustAnswer account with your username and password.
After logging into your account, you must select the “membership” option, which will display a complete panel. In that panel, there will be the option to “cancel membership.”
When you see this option, you must click on it and select the option from the next panel, called “cancel membership.” You may be asked for a simple confirmation or recommended to ask another question to get a free second opinion.
By confirming your cancellation, you will no longer be affiliated with the service, and the membership will no longer be deducted from your debit or credit card.
The problem with this method is its lack of accuracy because many users have complained after pressing the cancel button and not getting an actual membership cancellation.
You must go to the JustAnswer contact page to cancel your membership via live chat. To do so, you must log in to the JustAnswer home page.
Normally, when you log in, you will see a live chat option on your screen, but you should not select live chat. With that option, you can only communicate with an expert to help solve a problem where you need a specialist.
To enter the customer service live chat, you must select the “contact us” option in small letters at the bottom of the main page. Clicking on it will take you to the help window.
In the help window, on the upper left-hand side, you will see an option called “Contact Us.” Clicking that option will probably display a small tab with a live customer service chat.
In cases where the tab does not display automatically, select an option from a rectangular red button with the words “Get help now.” The live chat tab will open at that point.
At that point, you can start requesting the cancellation of your service. The live chat is quite fast; you will probably get an immediate response from a real assistant.
You will have to enter why you want to cancel, and you will be asked for certain information to proceed with it and finalize the whole process and your subscription.
Call the company directly to unsubscribe to JustAnswer
It is enough for those who are more into making calls instead of using the computer or a mobile device to call the company. In the case of the United States, the available numbers are 1-800-509-5721 for Canada and the US.
When they cannot reach the number mentioned above, they can call 1-925-418-3893, the last number used internationally, for which they may be charged different rates.
When you contact one of the numbers, an assistant will probably answer you after selecting the unsubscribe option. You must provide information about whether you get an attendant or an operator.
For years I have studied American finance regulations. All the information in this blog is sourced from official or contrasted sources from reliable sites.
Salesforce Certified SALES & SERVICE Cloud Consultant in February 2020, Salesforce Certified Administrator (ADM-201), and Master degree in “Business Analytics & Big Data Strategy” with more than 13 years of experience in IT consulting.