When shipping a package via UPS, tracking updates can cause confusion for users. We often confuse UPS on the way with UPS out for delivery, but these are two different notifications.
If we receive the second notification, it means that the package is on a UPS truck for delivery on the same day. However, when UPS on the way appears, it means that there is still a step in the delivery process.
This means that this update may appear at different stages of the package shipment. It all depends on the level of tracking provided, and in many cases, we will not see the update every hour.
What is the meaning of UPS on the way?
This is a notification that only means that the package is moving through the UPS delivery infrastructure. For this reason, it is a notification that will not indicate that delivery is imminent.
It may even appear in the early stages of the shipment, or even at the end. But, usually, when the delivery is going to be made it will appear as out for delivery.
How long does it take for the package to be delivered after it appears with the UPS on-the-way alert?
When we encounter the UPS on-the-way alert, it will be very difficult to determine how long it will take for the package to be delivered. In case you have paid for a service with comprehensive tracking updates, you will receive more alerts while the package is in transit.
However, if you have not paid for this service, you will only receive the UPS on-the-way alert. This will indicate that your package is moving through the UPS network, but until it appears as out for delivery, it will not be delivered to you.
You can also check the scheduled delivery window, so you will have a clear idea of the day it will be delivered. The on-the-way alert will mean that the package is moving according to the original delivery schedule, so you don’t have to worry about delivery.
What happens if the shipment gets stuck in this state?
It all depends on the type of tracking service you have contracted for your shipment. In case you have contracted a service with comprehensive updates and it gets stuck for several days, you will have to call UPS. This is in order to get updates about your package and the reason why it is not moving.
On the other hand, if your shipment does not give you regular updates. The only option is to wait a few days. If the days pass and it does not change to out for delivery status, you should file a
complaint with UPS. However, most of the time, it won’t take more than 2 or 3 days for the status to change, unless it is an international shipment, which may take a little longer to update.
Can UPS shipments arrive late?
Although not as common, UPS shipments can be delivered late at night, once they appear out for delivery. Under normal conditions, UPS will deliver between 9:00 a.m. and 7:00 p.m. in residential areas.
However, on some occasions, deliveries are made after 19:00. The reason is that sometimes there are many packages, and some are expedited delivery. If your package goes with a standard shipment, it will be delivered later and may arrive later in the evening.
In some cases, UPS will offer you a refund for your shipment if it arrives late, damaged, or lost, among others. This is stated in the company’s delivery policies, but will not apply in all cases.
Can a UPS shipment go from out for delivery to on the way?
This is a very rare occurrence, and being out for delivery means that the package is about to be delivered. However, if there are too many packages for delivery, it is likely that UPS will not be able to complete the delivery of the package that day.
Therefore, if delivery cannot be made that day for any reason, the package may change back to on-the-way status. If this happens, the shipment will most likely arrive the next business day.
It is uncommon for this to happen, but it is possible that this situation may exist. For this reason, it is always good to be checking the tracking information of your package to know every detail and to know if the package will really arrive on the expected date.
If your package does not arrive at your home, the only thing you can do is contact UPS customer service to file a claim for your package.
For years I have studied American finance regulations. All the information in this blog is sourced from official or contrasted sources from reliable sites.
Salesforce Certified SALES & SERVICE Cloud Consultant in February 2020, Salesforce Certified Administrator (ADM-201), and Master degree in “Business Analytics & Big Data Strategy” with more than 13 years of experience in IT consulting.