It has happened to all of us that we place an order and look forward to its arrival. It is not uncommon to be disappointed when our order is delayed for reasons beyond our control.
In the case of Shein, users have reported that sometimes the order tracking is not updated. That is, your order remains in a specific status for an extended period of time and does not proceed to the next point of delivery.
Why is the tracking status of my order not updating?
First, you must consider that many of Shein’s orders come from China. This is why sometimes you will have to bring out your patient side. There are also different reasons why your tracking doesn’t update, but don’t worry; you are not the only one who has had this happen to you.
The normal process is likely being fulfilled
If your tracker does not update, you should not worry immediately; the distribution process is likely being carried out anyway. In fact, on the Shein website itself, it says that the order may take 7 to 48 business days. So patience is the main virtue.
In this case, it is advisable to wait about 14 days before falling worried. Another point to consider is that there is a possibility that the system may not update due to a software error. Your package may be closer to arrival than you think.
You may be facing a system error
It is common for Shein’s tracking system not to update your order until it is in the United States if your order is coming from China. Also, it would be best if you considered that the order might encounter many obstacles in its delivery.
Another flaw related to the system is that it overloads important dates. Black Friday, Thanksgiving, Christmas, and early seasonal days are dates when Shein places many orders, so there may be a delay in updating your order.
Customs may have held up your order
Another possibility is that your order, having arrived in the United States, is in the customs approval process. This process may have delayed the delivery of your package, as it alludes to an entity external to Shein that manages its timing.
It should be noted that Shein is notorious for having tax problems with its large packages. In this case, the customs team will contact the phone number to which the shipment is credited.
You ordered “economic shipping”
At this point, you should consider what type of order you placed. Sometimes Shein offers an economical shipping method that is different from other shipping methods because of the lack of tracking.
What do I do if my order is not progressing?
Shein’s order tracking system is not the best. So the first solution you might think of is an alternative tracking system. Or use the USPS tracking system or the nationally designated company to deliver.
The latter is because Shein and the shipping companies share the tracking number. This will let you know if your package has advanced in the process without suffering the need for an update from Shein’s system.
Waiting should always be the first option
Whenever the tracking system does not update, you must consider the time that shipping usually takes. So don’t despair; you can always contact Shein’s customer service team or the companies destined for their internal home delivery.
Your order may have arrived, and you didn’t even notice!
Some customers claim that their orders have arrived, even though the system hasn’t updated its tracking in days. So don’t hesitate to check your mail or delivery address for your order.
Contact Shein or the responsible shipping company
Remember to contact Shein customer service or your assigned US domestic delivery company. For this, you will only need the tracking number.
Depending on which company is responsible for delivering your order domestically, it is likely that they will be able to provide you with a solution to your questions. This is provided that the order has already arrived in the United States and you have blocked its progress before this.
For years I have studied American finance regulations. All the information in this blog is sourced from official or contrasted sources from reliable sites.
Salesforce Certified SALES & SERVICE Cloud Consultant in February 2020, Salesforce Certified Administrator (ADM-201), and Master degree in “Business Analytics & Big Data Strategy” with more than 13 years of experience in IT consulting.